Privacy Policy

1. Who We Are

99 Cats is an independent cat-sitting business operated by Nikki Williams as a sole trader.

Business name: Nikki Williams trading as 99 Cats | Website: www.99cats.co.uk | Email: [email protected]

For the purposes of UK data protection legislation, Nikki Williams is the data controller responsible for your personal information.

2. Information We Collect

When you contact us, enquire about our services or make a booking, we may collect the following. We only collect information that is reasonably necessary to provide our services.

• Your name, address, email address and telephone number.
• Booking dates and details of the services requested.
• Emergency contact details.
• Details of anyone holding a spare key to your property.
• Property access information, including parking arrangements, keys, alarm instructions and security arrangements.
• Information about your cat(s), including feeding requirements, behaviour, medical conditions, medication and veterinary details.
• Payment and transaction information.
• Communications relating to your enquiries and bookings.

3. How We Use Your Information

We use your information to provide our services. We do not sell your personal information to third parties.

• Respond to enquiries and arrange bookings.
• Provide safe and appropriate care for your cat(s).
• Access your property for agreed visits.
• Contact you or your nominated emergency contact when necessary.
• Arrange veterinary assistance in an emergency.
• Process payments and maintain financial records.
• Meet our legal, accounting and insurance obligations.
• Manage complaints or disputes.

4. Our Legal Basis for Processing Information

Under UK GDPR, we rely on the following lawful bases.

Contract: To arrange bookings and provide the cat-sitting services you have requested.

Legitimate interests: To manage our business, maintain appropriate records, protect property and respond to emergencies, where these interests are not overridden by your rights.

Legal obligations: To maintain records required by tax, accounting and other applicable laws.

Where consent is required for an optional activity, we will request it separately.

5. Sharing Your Information

We do not share your personal information unnecessarily. Information may be shared with the following. Only information necessary for the relevant purpose will be shared.

• Veterinary professionals when treatment or advice is required.
• Your nominated emergency contacts when necessary.
• Authorised family members assisting with cat-sitting visits, where appropriate.
• Professional advisers, insurers or relevant authorities where necessary.
• Service providers used to operate our business, such as email, website hosting or accounting services.

6. How We Store and Protect Your Information

Customer information is stored securely in electronic records on a password-protected computer and, where applicable, within business email or administrative systems.

We take reasonable precautions to prevent unauthorised access, loss, misuse or disclosure of personal information.

Property access information, including keys and alarm instructions, is treated as confidential and is only used for providing agreed services.

7. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary. When information is no longer required, it will be securely deleted or disposed of.

8. Your Data Protection Rights

Under UK GDPR, you may have the right to exercise the rights listed below. These rights are subject to applicable legal requirements and exceptions.

To exercise your rights, please contact [email protected].

You also have the right to raise a concern with the Information Commissioner's Office (ICO) at www.ico.org.uk.

• Request access to the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your information in certain circumstances.
• Object to or request restriction of certain processing.
• Request transfer of your information where applicable.
• Withdraw consent where processing relies on consent.

9. Website Information and Cookies

Our website may use essential cookies or similar technologies necessary for its operation.

If optional analytics, advertising or tracking technologies are used, we will provide appropriate information and obtain consent where required.

Please refer to any cookie information or settings displayed on our website for further details.

10. Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes in our services, business practices or legal requirements.

The latest version will always be available on our website.

11. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

Nikki Williams trading as 99 Cats

Email: [email protected]

Website: www.99cats.co.uk